CUSTOMER SERVICE 'ACE'

Everyone in business aims to provide good Customer Service, so to achieve any marketing advantage we have to move up to "Ace" service – the kind of service that a customer enjoyed last time and wants to experience again.  If you have read Ken Blanchard's book "Raving Fans" you already know how much that could mean to your business in hard cash and profits.

Summary:  Providing exceptional levels of Customer Service does not involve spending large amounts of cash nor investing in new machinery or computer programs.  This course teaches how to achieve maximum customer satisfaction, with maximum retention and higher-value re-purchases, without spending any money at all.    

Time required:  One day

Max course load:12